One Drive Not Syncing

Question

Hello,

My one drive specifically the spreadsheet I need to do my job is no longer syncing. I have unlinked my account three times and it is still not syncing. I need someone to remote into my computer to see what the issue is.

Thanks,

Amy Martinez

Answer 1

Dear Amy Martinez3,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

We are sorry to hear that you’re having trouble with OneDrive Not Syncing. I deeply understand the inconvenience caused and apologize for it.

Since you mentioned that you need someone to remotely access and assist with issue, I would sincerely recommend that you create a support ticket with Microsoft Support directly by following the steps provided in this link: Get support - Microsoft 365 admin | Microsoft Learn, as our forum team has limited access and can only provide assistance via this the forum platform.

If you are not an admin, you can contact your admin to contact Microsoft support. You can look for the way to find your admin through this link: How do I find my Microsoft 365 admin? - Microsoft Support

Please accept my sincere apologies for redirecting you to the relevant support team. I regret any inconvenience this may cause. In the meantime, we can work together to narrow down and resolve the situation. So, for further troubleshooting, could you please provide the information below:

1. Could you please let me know if it's only this specific spreadsheet that is affected, or if all synced files are impacted?
2. Could you please let me know if you have tried temporarily disabling your antivirus or using a different internet provider to check if the issue still persists?
3. May I know if there are any sync conflicts or errors in the OneDrive app?
4. Could you please let me know if you've tried resetting OneDrive? Reset OneDrive - Microsoft Support

Once again, I apologize for the inconvenience this has caused. We appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator

Answer 2

Desktop components?

Start with the basic repair

Restart the PC, once fully loaded, repair Office,> Apps & Features>Select Office your version>Modify /Repair, once the repair completes re-test (Quick repair)

O365 when installed under a Win user admin account, and run from that admin account, auto logs in when the PC is started. There is no separate login for any component.

Win search for Word > Resulting shortcut > Rt click > Pin to task bar > start Word from that shortcut (hover mouse over the shortcut gives access to the 10 most recent docs)

n addition this ms tool

MS SaRa repair utility

 https://www.microsoft.com/en-us/download/details.aspx?id=100607