Issue with Microsoft Authenticator

Question

I am getting messages stating that I need to obtain a code number through Microsoft Authenticator, but I cannot log int Authenticator because the system tells me I need a code number available through Authenticator. How do I resolve this circular and very troubling issue?

Answer 1

Did you recently changed your phone, or reinstalled your authenticator?

The problem is, this new phone / new authenticator isn't the one you authorized.

Microsoft requires your old authenticator before it will allow you to make any changes or add a new phone/authenticator.

These are the alternative ways that might be available to you - If you still have the old phone, then use the authenticator on the old phone. Else

1. If you have a second admin, get the second admin to reset your account
2. If you purchased from a reseller, ask the reseller, via delegated admin, to reset your account
3. See if you can authenticate via SMS

4. https://answers.microsoft.com/en-us/msoffice/forum/all/cannot-set-up-authentication-without-logging-into/67d52272-da2e-4191-863a-170af1128722

If method 1-3 doesn't work for you, have a read on #4, on how to contact the data protection team.

Regards

Answer 2

This was not helpful in any way.