How to delete Alternate Email?

Question

Hi Community,

I setup our clients new laptop and logged in his personal email account. However, I added my work email as an alternate email. Now, every time when I go to Security settings it will ask alternate email code from my email.

Since the client dont use so much of his account they prefer not to add alternate email.

How to remove this? Please find attached for reference.

Answer 1

Hi, Erymar Torres

Thanks for posting in the community. 

You can first ask your customers to add a new login method:

To add a new way to verify your sign-in:

Microsoft account security info & verification codes - Microsoft Support

1. Sign in to the Advanced security options page for your Microsoft account.

Sign in

2. Select Add a new way to sign in or verify, and then choose how you want to receive your security code.

Change your security info

Note: You can add up to 10 different ways to verify your sign-in, and you can choose from:

• Email address or phone number. It doesn't have to be yours - you just need to have access to it if you want to use it to verify your account.
• Authenticator apps, like Microsoft Authenticator, provide easier verification and allow you to sign in even if your verification device is offline.
• Secrets. Passwords are secure, phishing-resistant replacements for passwords, which means they can't be guessed or stolen. Sign in with your face, fingerprint, or device PIN.

3. A security code will be sent to the new number or email for confirmation. Enter the code when prompted, and then select Next.
4. Once you're done, you'll see the new option listed the next time you need a verification code to sign in.

After that, remove the previous sign-in verification method.

Removing a sign-in verification method - Microsoft Support

1. Sign in to the Advanced Security Options page for your Microsoft account.

Sign in

2. Expand the verification options and select Remove.
3. Select Remove again to confirm.

This should remove the alternate email.

Please feel free to let me know how it goes. 

Best Regards,  Zain.M - MSFT | Microsoft Community Support Specialist