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The office setup file does not start

Anonymous
2025-02-07T06:22:44+00:00

I have a family subscription, I installed Windows 11, I downloaded Office 365 and the setup does not run. Even on the Microsoft Store I tried and it says "An uncaught exception has occurred".
If necessary, I can give you access to the computer to help me, thank you!

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2025-02-07T13:37:07+00:00

    Hello, Ion Chiperi

    Welcome to Microsoft Community.   

    I realize that you have encountered a problem with installing Office. I understand how you feel.

    I know that you need help, but in order to more accurately address your question and avoid misunderstanding, we may ask you for more information. 

    • Log in to this website using the Microsoft account associated with your subscription: https://account.microsoft.com/services
      • Can you see the Microsoft 365 Family subscription on the “Subscriptions” page?
      • Was the Office installer downloaded from the “Subscriptions” page?
    • You mentioned “on the Microsoft Store I tried” Do you mean that you also tried to download the Office installer from the Microsoft Store?
    • When the installer fails to run, is there any error message displayed? Please attach a screenshot.

    Due to privacy restrictions, we do not have the authority to remotely access your computer in this community.

    If you prefer to have someone help you by remotely accessing your computer to resolve this issue, you can contact Microsoft Online Chat Support to assisit you.

    I will guide you to the right place.

    1. Visit this website: Contact Us - Microsoft Support.
    2. Sign in with your personal Microsoft account. Image
    3. Enter your issue in the search box. For example, Office.
    4. Click [Get Help], then click [Contact Supp ort] at the bottom of the page. Image
    5. Under [ Products and services], select [ Microsoft 365 and Office].
    6. Under [Category], select [ Technical Support].
    7. Click [ Confirm]. Image
    8. Select [ Chat with a support agent in a web browser]. Image

    Please note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day.

    Thank you for your understanding and cooperation. 

    Best wishes,

    Lucia Wu - MSFT | Microsoft Community Support Specialist

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