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Anonymous
2025-03-25T14:12:18+00:00

I had money taken out of my account for a subscription that I wasn't aware of. Not sure what the subscription is. I need help figuring out what it's for so it can be canceled and a refund

Microsoft 365 and Office | OneDrive | Other | Windows

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  1. Anonymous
    2025-03-26T06:02:31+00:00

    Hi, Cheryl Smith6

    Thanks for posting in the community. 

    For information about unknown fees, you can refer to: How to investigate a billing charge from Microsoft - Microsoft Support

    And what you need to know: How to get a refund on a Microsoft subscription - Microsoft Support

    If you still can't unsubscribe or have any other questions, I am more than willing to help you. However, there are two privacy guidelines restrict this community support for now: 

    • Privacy and Security. Financial and subscription issues often involve sensitive personal information that should not be shared publicly on forums.
    • Access account information. Community agents do not have direct access to users' subscription details or billing information. Therefore, we are unable to verify payments or make changes to your accounts. This information should be left to Chat support and be in an individual window.

    If you want to cancel this subscription, I sincerely recommend contacting Microsoft Online Chat Support to solve your issue and avoid your personal information being revealed in this public forum.I will guide you to the right place.

    1. Visit this website: Contact Us - Microsoft Support.
    2. Sign in with your personal Microsoft account.

    Note: It doesn't have to be an account associated with the subscription. Just log in with another available account. For example, you can sign in with the Microsoft account which you are using to post this thread. Then provide your billing information to the Online Chat Support.

    1. Enter your issue in the search box. For example, subscriptions/invoices/refunds.
    2. Click Get Help, then click Contact Support at the bottom of the page.

    1. Under Products and services, select Microsoft 365 and Office.
    2. Under Category, select Manage my subscription (Or any other item you need).
    3. Click Confirm.

    1. Select Chat with a support agent in a web browser.

    ***Please note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day.***Thank you for your understanding and cooperation. I hope your problem will be resolved successfully.

    Best Regards,  Zain.M - MSFT | Microsoft Community Support Specialist

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