OneNote Authentication Protocol Error

Question

We changed our domain. Everything is working fine except OneNote which is giving me the following error "The server you are trying to access is using an authentication protocol not supported by this version of Office." I tried the regedit solution in another thread and it did not work.

Answer 1

I had to close all notebooks from the info tab. Log out. Then log back in. It appears my notes are all there but now in complete disarray and will have to be cleaned up. Thank you for your input!

Answer 2

Hi Jef Williams,

I went through your post carefully and it seems like you have tried the suggestions in some other threads. If so, may I double confirm that if you have already checked these two threads?

• OneNote - Sync Issue - The server you are trying to access is using an - Microsoft Community
• OneNote not syncing after change to custom domain - Microsoft Community

If the issue persists, to make sure I can have a more overall understanding of the scenario and figure out how we can work together to investigate further and recover the situation, could you please provide more information as required below for a further troubleshooting?

1. If there have a domain change situation before the error started to appear?
2. If other users in your domain are having a similar issue as yours?
3. If you open the notebooks from local OneDrive sync client, after logout from OneNote application, will it make a change of the error?

Please correct me if I made any misunderstanding and I will be here waiting for your updates.

Appreciate your time and patience. Hope you a nice day and stay safe!

Best Regards,

Mia