MFA issue log in

Question

The global isn't able to log into Office Portal due to MFA, and the distributor and reseller has no access to the tenant since GDAP got expired. How can we help the customer to reset the MFA or log in the office portal?

Answer 1

Hello Nour Kamar**,**

Good day! Thank you for reaching out to Microsoft community.

As per your description, it seems like that the global admin is unable to log into the Office Portal due to MFA issues. Additionally, the distributor and reseller are unable to assist because GDAP (Granular Delegated Admin Privileges) has expired. You are seeking assistance to reset MFA or enable access to the Office Portal for the global admin.

For situations where such issues are specifically related to the Microsoft Authenticator application, there is a dedicated support community that can provide more professional assistance.

I understand your concerns, but since your question is related to Multi Factor Authentication, I would also like to suggest that you post your concerns in the relevant community, i.e. Ask a question - "Microsoft Entra ID - Microsoft Q&A". to get detailed help from experts.

Note: Microsoft Entra Identity Services provides identity management and access control capabilities. Replace Azure Active Directory.

Sorry to redirect you to a different community, as members posted in this category focus on Microsoft 365 without out-of-the-box concerns and limited knowledge of Microsoft Authenticator; So, for fast and better assistance, we have redirected you to the right path.

Thank you for your patience and understanding. Have a nice day!!

Sincerely

S M Nazmun Nur