Dear LT82,
Good day! Thank you for posting to Microsoft Community. I am happy to help you
I did a test here and when I did not check Record the name, the owner of the form was unable to see the user's name and email after submitting the reply:
If the Record the name is checked, the email address and name will be displayed, you can refer to the screenshot for comparison:
Therefore, I would like to confirm whether you check this option first. If you also do not check this option, can I further confirm whether this phenomenon occurs in a specific form? This can help me troubleshoot whether there is a problem with a specific form or a problem on the Forms server side, so as to further investigate this phenomenon for you.
I look forward to your reply. Thanks for your cooperation.
Sincerely,
Tin | Microsoft Community Moderator