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OneDrive Storage

Anonymous
2025-03-29T17:32:43+00:00

I am linked to my family 365 account that is managed by another family member. It was recently renewed, but for some reason, my OneDrive still says that I only have the free 5GB storage option and that I am over my storage limit. I have signed in and out of the account, restarted the apps and tried it all, but nothing seems to update it. Is anyone else having this issue or is there another fix for this? All the help so far says to just wait but nothing seems to have helped so far.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-03-30T08:03:13+00:00

    Dear Alice Sc-M，

    Thank you for sharing your question with the Microsoft community.

    I understand that you are experiencing issues with your storage not updating after sharing a home subscription to Microsoft 365, I understand how you feel and I am a user of the product just like you.

    I would like to explain that what you are experiencing is a recent hot issue in the community and has been reported by many users around the world. We apologise for the inconvenience and hope you can understand that as community support staff we have limited resources and cannot be involved in the development. However, if there is any progress, we will update you in the relevant threads.

    Recently some users have said that refreshing after turning off recurring renewals can temporarily solve the problem, so we suggest you try it: Turn recurring billing on or off for a Microsoft subscription - Microsoft Support

     

    Related threads that can be referenced: Member of Microsoft 365 Family license doesn't have 1TB storage in - Microsoft Community

    Also, you can try the following to troubleshoot:

    1. First log in to OneDrive.live.com
    2. Delete at least 150MB of files and update the storage quota to remove the limit.
    3. Refresh the browser. You may need to wait at least 10 minutes for the storage to update.
    4. After the quota is updated, return to the Recycle Bin to recover the deleted items.

    ▲If the OneDrive team releases any information about the progress, we will update the related threads in the community as soon as possible.

    Thank you for your understanding and patience and we wish you all the best.

    Best regards

    Isabella-MSFT | Microsoft Community Support Specialist

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