All Call History of entire tenant

Question

What I've already tried is to go to the microsoft teams admin center, go to the analytics and reports section and use the filter options shown in the attachment.

We think this data is incomplete.. We are a company of 25 employees getting calls everyday and the data of last 28 days says we only had 192 calls in the last 28 days that are incoming. Is there anything I'm doing wrong?

Answer 1

Hi @Teun Smeyers

In the CQD, you could find the total counts of the calls. It also shows call and meeting quality, at an org-wide level, for Microsoft Teams.

If you want to view your call histories that older than 30 days, you need to contact the Office 365 admins in your organization and run either of the 2 reports below:

1. The first one is Usage reports. The admins can go to Teams admin center -> Analytics & reports -> Usage reports and run the reports for the last 90 days.
2. The second one is Office 365 eDiscovery, which returns items from chats, meetings, and calls in Microsoft Teams. Then you can document the time spent on calls.

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