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login error

Anonymous
2024-12-16T10:05:13+00:00

getti⁣ng this error code since morning

Microsoft 365 and Office | OneDrive | For business | Android

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  1. Anonymous
    2024-12-16T11:44:54+00:00

    Dear Raghav,

    Good day!!

    Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

    As per the description shared, I understand you are having the trouble to login into the OneDrive but I am sorry to convey that the error code you are encountering was not shared/attached in your description, where it’s hard to have a clear picture on you situation.

    In this situation, I would like to confirm the following information which will help us to better understand and guide you further:

    1. Screenshot of the error message encountered when you try to login into OneDrive app on your Android device.
    2. Are you able to access the OneDrive in the browser?
    3. Do other users in your team are having the similar issue?
    4. Are you using Microsoft Personal account (@outlook.com) or Microsoft work/school account (@companyname.onmicrosoft.com) to login into OneDrive?

    Our sincere apologies for not resolving the problem in the first reply but answers to the above queries will help us to better understand your situation and guide you in the right direction.

    Appreciate your patience and understanding. Have a great day!!

    Best Regards,

    Sophia

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