Microsoft authenticator problems

Question

Hello, i have a stetson.edu account and did not put in my phone number for microsoft authenticator. i also mistakenly deleted the app on my phone which had the stetson account. now i cannot sign in to the portal due to it asking for microsoft authenticator code which i do not have as i am not signed in to my authenticator app. even on the phone it is asking to put a code/ use a code to put into the portal which i cannot do

Answer 1

Thank you. this is very helpful

Answer 2

Dear Parth Kothari,

Good day! Thank you for posting to Microsoft Community.

I do understand your query here, as you are using student account, I sincerely recommend you contact your School IT admin to reset your multifactor authentication session from their end in the Microsoft 365 admin center, to be able to add your account to your authenticator app and sign in to your account. It's important to note that since we have limited resource and privileges as Microsoft Customer Support, we are not allowed to examine institutional end users account authentication scenario. If the accounts are educational or organization-managed, only the owner or IT staff of that school or organization has the right to manage accounts, including resetting the account multi-factor authentication, allowing account to change authentication methods and changing phone number for authentication method. Therefore, I do apologize for the inconvenience this may cause, but I sincerely recommend you reaching out to your school IT admin or the person who is in charge of managing Microsoft 365 admin center of the school. The admin can refer to this article, to be able to reset the multifactor authentication session of your account in the Microsoft Entra ID admin center, see Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn.

Thank you for your precious time and kind understanding.Have a nice day.Sincerely,Libeamlak | Microsoft Community Moderator