Accessing MS 365

Question

I recently got MS 365 with my new laptop and it worked fine without any problems, but today it says its unlicensed.

I un-installed it and re-installed it on my laptop and signed into my account, but its still saying unlicensed, and I can't

use it, apart from viewing existing files.

Answer 1

Dear Karen Oram,

Greetings!

Thanks for reaching out to this community.

Based on your description, I understand Microsoft 365 on your new laptop says it's unlicensed.

To assist you better, would you please share with us more information via Private Message?

• First of all, may I please know what type of account are you using? Are you using an Office 365 for business/education account, a Microsoft personal account ending with outlook.com/live.com/hotmail.com/msn.com or etc.? What's the difference between a Microsoft account and a work or school account? - Microsoft Support
• May I please also know what subscription your email account is related to? You may try to check this by going to the Microsoft 365 portal https://portal.office.com/ and sign in with the account in question.

1. Click "Install and more", select install M365 apps.
2. Select Subscription from the lest panel, and then check the subscription plan assigned to your account

• Would you please also tell use which version of Microsoft 365 Apps is installed on your computer? You may go to File > Account in any Office program and share with us the complete screenshots about it.

For data and account privacy, please share the required information with me along with other information via private message I have initiated for data and account privacy. You can access the private messages section through "My Profile". Account Manager-->My Profile-->View Private Message. (See screenshot below)

Your patience and understanding will be highly appreciated. Have a nice day and stay safe!