one drive not loading

Question

Drop Box is not loading my files. Stays on the blank screen

Answer 1

Dear Stu Berger,

Good day to you!

I am following up on this case and would like to know if you had the chance to review the response provided above. Please feel free to reach out if you need any further assistance or clarification.

I look forward to your response and I'm here to support you with any additional help you may need.

Have a good day and stay safe 😊

Sincerely,

Nahid Sultan

Answer 2

Dear Stu Berger,

Good day to you!

I hope you are doing well. Thanks for reaching out to our Microsoft Community Forum. We will be happy to help you.

I'm sorry to hear that you're experiencing an issue. Based on your description, we can work together to resolve it.

According to your description, I would like to ask if you have tried removing the OneDrive credentials from your computer. If not, I sincerely recommend doing so through the Credential Manager. You can follow these steps:

1. In the search bar on your computer, type Credential Manager and open it.
2. Locate OneDrive in the list.
3. Remove the credential.

Here is the screenshot for your reference:

Meanwhile, if you provide more details about your concern, it will help us identify the issue and offer further guidance.

1. Are you receiving any error messages? If so, could you please share a screenshot of the error?
2. Are you able to access OneDrive via a browser?
3. How long have you been experiencing this issue?
4. Have you tried using a different network?

I would like to acknowledge that my initial response may not resolve your current situation immediately. However, with your input and some additional specific details, we can work together to identify a clear solution for your current challenge.

Thank you for your understanding. Your cooperation and contributions are greatly appreciated.

Kind Regards,

Nahid Sultan