why is the security verification code email not coming through so I can manage my subscription?

Question

why is the security verification code email not coming through so I can manage my subscription?

Answer 1

Dear Daniel Wright

Good day! Thanks for posting in the Microsoft Community. We'll be happy to help!

First of all, we regret for the inconvenience caused to your work. Based on your description, I have a general understanding of your question,  if you mean you can't login your account because of losing verification code, then please kindly refer to following information:

And if you still can't login your account because of losing verification code, then if your account is a Microsoft365 work or school account, it's recommended that you contact the privacy team, as we're from the community team and don't have permission to reset user/admin accounts. The privacy team is the only support team that verifies and resets the account. For the privacy team contact number, see **** Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn or **** Customer service phone numbers - Microsoft Support

During the phone call, please answer some questions, to reach the support, better use some keywords like your authenticator problem regarding your account within business subscription.

Meanwhile, if you still need further help, please kindly share more details such as your type of account(business account within business subscription/outlook.com/hotmail.com/msn.com/live.com/imap account/pop account)

Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. I hope for all the best!

Sincerely

Kerry Chen | Community Moderator