Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hi Aishah ,
Thanks for visiting Microsoft Community.
I understand that you are currently facing an issue with unexpected charges that need to be resolved. Due to community privacy policy restrictions, I am unable to directly access your account. However, I will guide you on how to contact our online support team, who will assist you with such issues. Please follow these steps:
- Click on this link Contact - Microsoft Support and search for "Contact Microsoft Support."
- Click on "Contact Support."
- Select the product and issue type.
- Finally, choose "Chat with a support agent via web browser."
I hope your issue gets resolved promptly.
Best Regards,
Jonathan Z - MSFT | Microsoft Community Support Specialist