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immersive reader GetReaderModelAPI error

Anonymous
2025-03-10T18:21:03+00:00

I am getting error "sorry we couldnot get the right information to show the text correctly.

Error details "GetReaderModelAPI error: "",Response HTTP code;401"

Microsoft 365 and Office | OneNote | For home | iOS

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  1. Anonymous
    2025-03-11T09:04:22+00:00

    Hello Amith Kumar

    Welcome to the Microsoft Community.

    Thanks for your report for this problem. We've made a few tests on our test devices, and confirmed this is a service unavailable issue currently. Right now there's a workaround which is to use the online OneNote, where you can still use immersive reader feature normally.

    We are continuously running tests on different devices and accounts in order to gain further insight into the problem in a variety of circumstances, and to gather essential technical information to report this problem to Microsoft. We sincerely recommend you wait for some time for a fix. You can also click the feedback button in the top-right corner in OneNote to report this problem to the OneNote team.

    Thank you for your understanding and support!

    Best Regards,

    William.Y | Microsoft Community Support Specialist

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