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How do I restore File Explorer functionality to a shared OneDrive folder that is now only available as a browser shortcut in OneDrive?

Anonymous
2025-03-12T16:59:48+00:00

Recently, a shared OneDrive folder ceased to be available in File Explorer. It's now only available as a browser shortcut vs an actual local folder. The folder in question is not listed as an option when I go to OneDrive->Account->Settings->Choose Folder and there is no option to "Add shorcut to My files" in the online version of OneDrive. Does this functionality now require a OneDrive Business account and if so, how do I upgrade from a home account?

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2025-03-13T08:44:43+00:00

    Hello GianLombardi1,   Welcome to the Microsoft Community.Thank you for taking the time to provide us with feedback on the shared folder anomaly issue, we fully understand the distress this situation has caused to your work and life.We take the situation you described very seriously. At present, Microsoft has confirmed that this is a known issue, and the engineering team has now stepped in to deal with it, but as the fix needs to be synchronized to verify the stability of multiple platforms, the complete solution will still take a certain period of time. Please rest assured that this issue is always in the high-priority queue, and we will synchronize the latest developments through the official website and service push.Thank you again for your understanding and tolerance, your feedback is an important motivation for us to continue to optimize the experience.Best RegardsEliac.S - MSFT | Microsoft Community Support Specialist

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