Can't active Microsoft apps for Desktop (i.e. Outlook, Word, Excel, ect)


Dear Microsoft community,

After I signed on my account and opened Microsoft app (ex: Outlook app) for use, I faced other problem and got a notification: "Your account <> can use Outlook in offline mode, which doesn't allow sending or receiving email. To send or receive, use another account to active Office. To lean more, contact your admin about the Office plan".

I did check the Subscriptions of my current account. Then I found that Licenses include:

  • Microsoft Power Automate Free
  • Microsoft 365 Business Basic

It is noted that before my MacBook laptop was reinstalled, I were able use all these Microsoft app (including Outlook, Word, Excel, power point).

I greatly appreciate if you can give some helps for me so that I can open and use all these Microsoft apps for desktop as usual.

Many thanks.


Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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