AADST90023 error

Question

I've noticed that many people have this issue with their personal accounts. I want to know how to solve it, since the problem is that it won't associate my personal account with my university student account. This is getting really frustrating because I need it to work to access university materials. Microsoft, you used to be cool, what happened?

Answer 1

Hello Damian,

Good day! Thank you for posting to Microsoft Community. We are glad to assist!

Based on your description, I understand that you are having issues with your personal account.

To better understand and narrow down the problem, please help us share more details about this problem by answering the following questions. Thanks in advance.

• Can you please clarify how you want to associate your personal account with your university account (Some screenshots would be appreciated)?
• You mean you want to use both your personal account and School account in one app? or your university lets you use your personal accounts to access the school materials?

Please share with me a brief summary of what you are trying to achieve and step by step on how you are doing it, with all that information I can try to reproduce the issue and help you further.

Please share with me more information and clarification by responding to this thread so we can help you further.

I look forward to hearing from you on this. Please note that our initial response does not always resolve the issue immediately. Only with your help and more detailed information can we find a solution. Thank you for your help.

Thank you very much for your cooperation and understanding.