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The installation failed

Anonymous
2025-03-07T10:09:39+00:00

I am not able to instal the basic office where in I have purchased it officially. Kindly let me know how to install

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS

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  1. Anonymous
    2025-03-07T11:26:00+00:00

    Hi Piyush Shah1,

    Welcome to Microsoft Community.

    Could you please share with me the error message that the system threw after the installation failed? This would be very helpful for me to diagnose the issue.

    Generally speaking, the Office installation process is as follows:

    1. Visiting this link: Services & subscriptions | Microsoft Account, you will see the Office product you purchased listed there
    2. Click on Manage > Install, and select the language you need from the versions, 64/32-bit version, usually the default will suffice.
    3. The browser will initiate a download task. Once the download is complete, open the installation file (.exe), and Office will automatically install on your computer without the need for any additional operations.

    If you are unable to install successfully, please let me know at which step the problem occurred. I'm looking forward to your reply!

    Best Regards,

    Thomas C - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2025-03-07T11:07:33+00:00

    You would need to state what exact version/licence you purchased and from whom

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