Charged for Microsoft Cloud?

Question

I have microsoft 365. However I am being charged on my credit card $13.48 per month I believe for microsoft cloud. Isn't microsoft cloud supposed to be included in microsoft 365? Why am I being charged a monthly subscription for microsoft cloud when I have microsoft 365? My microsoft 365 subscription is paid in full. So not sure why I am getting separate bill for microsoft cloud?

Answer 1

Dear Robert Thie1

Good day! Thank you for reaching out!

Regarding your issue description "Charged for Microsoft Cloud?"

 Here are some key points:

• It sounds like there might be some confusion regarding your subscriptions. Microsoft 365 does include cloud storage However, there are other Microsoft cloud services that might not be included in your Microsoft 365 subscription. For example, if you have subscribed to additional Azure services or other premium cloud offerings, these could be billed separately
• You can check your Microsoft 365 subscription at any time. To do this, go to the Microsoft account Subscriptions page and sign in with the account you used to purchase the subscription.

For more information, kindly check: How to investigate a billing charge from Microsoft - Microsoft Support

If you are unsure about your subscription, I would like to recommend contacting Microsoft Support phone support. I do believe this can be better checked and handled by our billing technical support team. You can contact the team via Phone support or open service request to check for your account details and payment methods as well. , for details, please check Get support - Microsoft 365 admin | Microsoft Learn. 

Thanks for your precious time and your understanding would be highly appreciated