OneDrive login problem

Question

Hello, A few weeks ago, OneDrive wasn't backing up my desktop, so I logged out and installed the updated OneDrive app. After that, although all my passwords and login details are correct, I get the error ‘OneDrive isn't connected’ and I can't access my account. I'm having this problem with my work account and local IT hasn't found a solution.

Answer 1

Dear Balci,

Thank you for contacting the Microsoft Community. We are here to assist you. We need more information to narrow down the issue.

1. Could you please navigate to "My Account" and verify what license you have?
2. Did you try Log in to OneDrive via your web browser and see is there any error?
3. May I know if you can Reset OneDrive and check if you are still facing problem?

Kindly provide the screenshots with error details by taking reference of below picture:

Please understand that our initial response may not always fully resolve the issue. With your help and additional details, we can work together to find an effective solution. Kindly share the result of above.

 Have a great day and take care! 😊 

Sincerely, 

Naren | Microsoft Community Moderator

Answer 2

OneDrive is not a backup but the default location of data/docs as none are stored on the local device.

Is the Desktop components or web access?

O365 when installed under a Win user admin account, and run from that admin account, auto logs in when the PC is started. There is no separate login for any component.