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0x000000ef - CRITICAL_PROCESS_DIED

Barani R 1 Reputation point
2020-07-28T22:26:39.603+00:00

I am getting this error when i do following:

  1. put laptop to sleep mode
  2. then after some time touch the keyboard to wake up
  3. i am getting blue screen error stating : "Your PC ran into a problem and needs ....some error info ..for you" Stop code: CRITICAL_PROCESS_DIED
    1. i could see the following in the even viewer: The computer has rebooted from a bugcheck. The bugcheck was: D (0xffffcf018add1300, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 13c5bc5b-a963-4e20-85b6-62a212a00c91.
    2. i have the MEMORY.DMP file, but not sure how to view the file to find the root cause of this issue.

Can someone help in fixing this issue? .. i just got my laptop yesterday and found this issue, i dont want to return the laptop if it is a software issue and can be fixed.. can you help as soon as possible?

Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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  1. Anonymous
    2020-07-28T22:31:55.833+00:00

    just got my laptop yesterday and found this issue

    I'd check the firmware, ROMbios, chipset and driver support packs are the latest from manufacturer.
    https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0xef--critical-process-died

    I'd also suggest reaching out to the vendor for help with the hardware.

    --please don't forget to Accept as answer if the reply is helpful--

    1 person found this answer helpful.
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  2. Sylvia Chen (Shanghai Wicresoft Co,.Ltd.) 1,501 Reputation points
    2020-07-29T02:34:19.6+00:00

    Just checking in to see if the information provided was helpful.

    if yes, you may mark useful reply as answer, if not, welcome to feedback.

    Best regards,
    Sylvia

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  3. Molly Lu 766 Reputation points Microsoft Vendor
    2020-07-30T09:36:17.55+00:00

    Hi Barani,

    Welcome to Microsoft Q&A.

    Please help check below questions to narrow down the issue.

    1. The OS version
    2. Can the laptop reboot normally now, or what’s the current status?
    3. Can the laptop boot into Safe Mode or WinRE?
    4. What changes had been made before the issue started?
    5. Does the issue happen only when waking up from sleep mode?
    6. How often does it happen?

    Regarding your “0x000000ef - CRITICAL_PROCESS_DIED” question, the issue is very possible caused by critical system process crash, such as csrss.exe, wininit.exe, logonui.exe, smss.exe, services.exe, conhost.exe, and winlogon.exe.

    Troubleshooting Tips are as follow :

    1. Quick Fix —— If you can boot into Safe Mode or WinRE, open an elevated command prompt, run “SFC /scannow” to repair missing or corrupted system files.
      14544-capture.png

    2) Check the System Log in Event Viewer, it may offer some information on the error device or driver.

    3) Run a virus detection program.

    4) Try running the hardware diagnostics supplied by the system manufacturer or contact them directly for help.

    5) Download a Windbg Preview in Microsoft store so that you can analyze your dump file.

    You can use the following links as a reference:
    Bug Check 0xEF: CRITICAL_PROCESS_DIED
    https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0xef--critical-process-died

    Analyzing a Dump File with WinDbg
    https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/analyzing-a-kernel-mode-dump-file-with-windbg

    Please remember to mark the replies as answers if they help.

    Best regards,
    Molly

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