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Can't recover microsoft authenticator backup from ios to android

Allan Zax 21 Reputation points
2021-09-03T15:39:11.65+00:00

Hi there,
I've recently changed my iphone to android phone and when I try to recover my Microsoft authenticator backup from ios to the android app it says "your backup is not stored with (my mail). Try signing in to a different personal Microsoft account".
The thing is I'm signed with the same account on ios where the backup option is on and I can clearly see that there is a backup, but when I try to recover the backup on the android device it says that there's no backup on that same account!

Is there a way to do it or is the backup option not supported cross-platform (iOS to Android)?

Microsoft Security | Microsoft Authenticator
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  1. verdant-fern 76 Reputation points
    2021-09-12T02:38:33.1+00:00

    Your backup is stored in the iCloud for iOS and in Microsoft's cloud storage provider for Android. This means that your backup is unavailable if you switch between Android and iOS devices. If you make the switch, you must manually recreate your accounts within the Microsoft Authenticator app.

    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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  1. Kas Tigar 1 Reputation point
    2021-09-07T13:05:07.717+00:00

    I have the same issue. Apparently something is broken on MS side. Already tried 3 different accounts and got the same stupid message "your backup is not stored with" but on the old phone setting I see last backup stored within the account. Would be great if someone find a solution for this

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