How Can I Get Visio 2021 (Retail or 365) to install with Office 2021 LTSC?

Question

We had to downgrade our Office 365 due to a conflict with a document management add-in that was causing Outlook 365 to crash. We had Visio 2021 Retail working with Office 365. We went back to our Office 2021 LTSC purchased under our volume license in order to resolve the problem. This removed the Visio 2021 retail when removing O365. Now, when trying to install Visio 2021 Retail we get the error that it can't be installed with our "current update channel". I've purchased Visio 365 under the Visio Plan (2), downloaded the Desktop App and get the same error when trying to install.

What I can i do to get either the Visio 2021 Retail or the Visio 365 to install with our Office 2021 LTSC installs?

Answer 1

Dear Tony,

Thanks for your updates.

Sorry for that I may ignore the Retail version of Viso in your environment.

I think that the root cause is that the Visio 2021 is retail not volume license and Office 2021 is volume license not retail. Based on the message "Products installed on the same computer must use the same update channel. For example, the volume licensed version of Office Professional Plus 2019 can only use the PerpetualVL2019 update channel.", you need a Visio volume license in your environment.

The best next action is to install Microsoft 365 applications and Visio 365 application directly as you mention that you have Viso 365, Visio 2021 Retail, Microsoft 365 applications and Office 2021 LTSC.

However, from the description "We can't upgrade to our licensed O365 suite until February after our current on-premise document management system is migrated to the cloud (iManage cloud).", it seems that you can't install the Office applications. So the next step is to buy the volume license of Visio in your environment.

The example product id "VisioProRetail" I provided in the code is for Visio 365 not Visio 2021 Retail. Given the situation, you need to use VisioPro2021Volume and use the code like the following.

<Configuration>

<Add OfficeClientEdition="32" Channel="PerpetualVL2021">

<Product ID="ProPlus2021Volume">

<Language ID="en-us"/>

<ExcludeApp ID="Lync"/>

</Product>

<Product ID="VisioPro2021Volume">

<Language ID="en-us"/>

<ExcludeApp ID="Lync"/>

</Product>

</Add>

<Property Name="SharedComputerLicensing" Value="0"/>

<Property Name="FORCEAPPSHUTDOWN" Value="FALSE"/>

<Property Name="DeviceBasedLicensing" Value="0"/>

<Property Name="SCLCacheOverride" Value="0"/>

<Property Name="AUTOACTIVATE" Value="1"/>

<Updates Enabled="TRUE"/>

</Configuration>

You can use a VM to install the volume license of Visio to see whether it can be installed together with Office 2021.

If yes, you may contact the Visio provider to see if you can cancel the application and buy a volume license of Visio.

Your understanding is highly appreciated.

Welcome to share any updates if you need further help on this issue.

Thank you for your effort and time.

Sincerely

Cliff | Microsoft Community Moderator

Answer 2

Cliff,

Thanks for the quick reply. Here is what the XML looks like for me. I tried it and it installs Office 2021 LTSC and downloads the Visio Retail img file, but it still says the Visio Retail can't be installed in this channel. We can't upgrade to our licensed O365 suite until February after our current on-premise document management system is migrated to the cloud (iManage cloud).

<Add OfficeClientEdition="32" Channel="PerpetualVL2021">

<Product ID="ProPlus2021Volume" PIDKEY="xxxxx-xxxxx-xxxxx-xxxxx-xxxxx">

<Language ID="en-us"/>

<ExcludeApp ID="Groove"/>

<ExcludeApp ID="Lync"/>

</Product>

<Product ID="VisioProRetail">

<Language ID="en-us"/>

<ExcludeApp ID="Groove"/>

<ExcludeApp ID="Lync"/>

</Product>

</Add>

<Updates Enabled="TRUE"/>

</Configuration>

Does this mean the two can't be installed together? Would there be a different entry for "VisioProRetail" that would work?

Answer 3

Dear Tony,

From your description, it seems that you both have Viso 365, Visio 2021 Retail, Microsoft 365 applications and Office 2021 LTSC. If yes, based on the article Supported scenarios for installing different versions of Office, Project, and Visio on the same computer - Microsoft 365 Apps | Microsoft Learn, they should have been installed together.

If you have Microsoft 365 applications and Visio 365 application now, I suggest you install them from portal.office.com with your account again to see and let us know the result.

To make sure all previous installation cache is removed, I suggest you run the uninstall tool from Uninstall Office from a PC - Microsoft Support, restart the computer and install them to see the result.

If the portal installation way doesn't work, I suggest you use the Office Deployment Tool way to see and let us know the outcome.

You can use the configuration.xml file like the following as an example.

<Configuration>

<Add OfficeClientEdition="32" Channel="Current">

<Product ID="O365BusinessRetail">

<Language ID="en-us"/>

<ExcludeApp ID="Groove"/>

<ExcludeApp ID="Lync"/>

</Product>

<Product ID="VisioProRetail">

<Language ID="en-us"/>

<ExcludeApp ID="Groove"/>

<ExcludeApp ID="Lync"/>

</Product>

</Add>

<Updates Enabled="TRUE"/>

</Configuration>

Run setup.exe /download configuration.xml in Command Prompt with the administrator right to download the Office application packages.

Then run setup.exe /configure configuration.xml to install the Office applications.

Overview of the Office Deployment Tool - Microsoft 365 Apps | Microsoft Learn

Welcome to share any updates at your convenience.

Thank you for your effort and time.

Sincerely

Cliff | Microsoft Community Moderator