Cannot Activate New Microsoft 365 Developer Subscription

Question

Hello. I have a new Visual Studio subscription and am attempting to set up my developer sandbox via the Microsoft 365 dashboard. But each time I log in, the dashboard shows an old expired subscription. And I cannot see how to activate the new one. I have tried multiple times by deleting my profile, after which I receive a Welcome email to the portal. Then, the whole business starts over again.

Can someone DELETE the old subscription so I can set up the new one? Thank you.

Answer 1

Hello byStevenRamirez,

Good day! Thank you for publishing in Microsoft Community. We are happy to assist you!

I have gone through your concern, and I would like to apologize for the inconvenience that this has caused you.

As per your post, I do believe this can be better checked and handled by our billing technical support team. You can contact the team via Phone support or open service request to check for your account details and payment methods as well. As we are moderator in Community, we are not authorized to check any users' billing details. For billing related query, it is suggested to directly contact Microsoft billing team by either open ticket or Phone support, for details, please check Get support - Microsoft 365 admin | Microsoft Learn.

Note: Business support team can collect your private account information to help on the verification.

Below is the document to contact Microsoft 365 Business support team via Phone support. (Please check the number/s within your country/region).

Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn. and Customer service phone numbers - Microsoft Support

Thank you for your kind understanding. Your patience and cooperation are much appreciated.

Sincerely,

Nafis Iqbal Shuvo