Double billing

Question

I am billed twice by Microsoft one is for $29..99 and was just paid on the 18th. I also have another subscription charge of $99.99 Bill that is paid annually on September 23 why do I have 2 subscription bills? And how can I speak with customer service to get a clarification with this matter. Please provide any method for communication with Microsoft

Answer 1

I would like to speak with someone in an effort to receive a clear explanation of the duplicate charges.

I cannot afford monthly charges and the annual subscription fee. This is redundant and expensive!!

PLEASE GIVE ME A PHONE NUMBER TO CALL AND SPEAK WITH A LIVE REPRESENTATIVE!

Answer 2

Hi, David Moss6

The community provides technical advice and support to users but is not authorized to handle issues related to billing and refunds. Issues can be better resolved by contacting Microsoft's billing department. Thank you for your understanding!

You can follow the steps below to connect with Microsoft support, please also consult Microsoft online support for details:

Contact Microsoft Support.

1. Visit this website: Contact - Microsoft Support
2. Type contact in the search box.
3. 
4. Now click on Get Help and select Contact Support below.
5. Go to the Products & Services tab and choose the Microsoft 365 & Office or Other Products category
6. 
7. On the Category tab, choose Manage My Subscription or other alternatives.
8. Go to Confirm.
9. You can now choose the option to Chat with a support agent in your web browser.
10. 
11. If it says Get Help from the Community, you can click again and repeat step 5.
12. 

Please note: The chat support team only works at certain times, so if the last window says it's not available, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Best regards

Aiden.C - MSFT |Microsoft Community Support Specialist