Issue with adding shared folder to my files

Question

Dear community,

I have a big issue with a shared folder. It was shared approx. 3 years ago and everything worked fine until some weeks ago. First it was not synchronized anymore, and now I even cannot add it to my files after removing it and trying to add it again.

Can anyone help me get the folder synchronized again?

Thanks in advance and best regards

Answer 1

Hello, Madeleine Chluba.

We appreciate you posting in Microsoft Community.

I noticed that you are unable to add shared files to your folder.

I would like to do my best to analyze and explain the specifics of this issue for you.

You are not alone, this community has received a large number of reports of this issue recently, and it cannot be resolved through the usual troubleshooting steps.

Please understand that this community is dedicated to providing technical support for Microsoft products, and we are not involved in the development or operation of any products.

The good thing is that this issue has been brought to the attention of the OneDrive team, who have stated that they take this issue very seriously. This is indeed a known issue that needs to be addressed urgently. Engineers are working around the clock to fix it.

I invite you to report the specifics of your issue to the OneDrive team as other users have done, more details about the issue will help them understand and fix it.

You can open the OneDrive mobile app, shake it, and then click Report to submit. You can take a screenshot of the issue you're experiencing and provide a detailed explanation to the OneDrive engineering team (or you can submit feedback about the issue via the OneDrive link (live.com)).

I understand your anxiety, but I'm afraid patience is all we have to get through this.

I will contact you here as soon as possible if the progress of the fix for this issue is updated in the future.

Best Regards.

Jeffrey - MSFT | Microsoft Community Support Specialist