Can not login my O365 outloolk account due to MFA.

Question

My MFA is not sending me the MFA code in my new device. Kindly help.

Answer 1

Hello Patrick Frank1,

Good morning! Thank you for your posting to the Microsoft community. We are happy to assist you. First of all, we apologize for the inconvenience caused to your work. I understand you cannot log in to your Outlook account because you do not get the code on your new device. May I know if the new device had been registered for MFA before you switched from the old device?If your account is a Microsoft365 Work/School account and if you are an end user/if you are an admin but another user has admin rights, it is suggested to contact your admin and ask the admin to reset the Authentication method for your account. Admin can do it by following the Manage user authentication options. (if you are not sure who is your admin, can refer to this How do I find my Microsoft 365 admin? - Microsoft Support).If you are the admin only and can’t access your account due to an authentication issue, it is suggested to contact the Data Protection team, because we are from the community team and we are not authorized to reset any user/admin account. The Data Protection Team is the only support team to check and reset accounts. To find the contact number of the Data Protection team, please check Global Customer Service phone numbers - Microsoft Support.If your account is a Microsoft personal account (outlook.com/live.com/Hotmail.com), please reply to us, so we can involve the personal account team for further assistance.Thank you so much for your precious time and co-operation.Sincerely,Simbarashe | Community Moderator.

Answer 2

My It admin fixed it as per your instruction. Thanks a lot.