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Wrong email like *******_987*************@outlook.com

Anonymous
2025-03-18T11:30:07+00:00

I have paid for Office 365 and I get 1TB of storage however when logging in with the same email, it says I have no storage. When I click on the email within the 365 account it loads up a strange email like *******_987*************@outlook.com. How do we get the account swapped to point at the correct email?

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Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2025-03-18T14:35:48+00:00

    Hello Chris Bradbury,

    Good day! Thank you for publishing in Microsoft Community. We are happy to assist you!

    I read your thread and get some background information of your scenario. To better understand and investigate your issue, I may need some more detailed information from your side so that I can narrow down the issue in the right way:

    • Could you please confirm, if you are having the same issue in OWA (outlook web app) also?
    • Will you please share me your Outlook version details? Please follow this article What version of Outlook do I have? - Microsoft Support and follow the steps to verify. Also confirm if you are using classic/new outlook? Thank you.
    • Could you please confirm if you are facing the same issue with different device?
    • Kindly double confirms if you have selected the correct account? Also kindly send me that screen shot via private message for further analysis.

    Initially, I asked for some information as I couldn't find the some above requested in your case description so that we can understand some more specific scenario for your current situation. If you share the information requested above, it will help us for additional inquiries.

    Note: Due to forum policy and to protect sensitive information, please share with me the information requested above under "View Private Messages".

    Here are the steps to open private messages: To view private messaging options> click your profile picture at the top on the right > select the My Profile option. Click View private message. (I have sent a message to you to open the entry of your private message.)

    Your understanding and co-operation are highly appreciated. Thanks for your precious time. Have a nice day.

    Sincerely,

    Nafis Iqbal Shuvo

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