How do I fix Fault Bucket?

Roderick Chuck 1 Reputation point

I canoot run the game Obduction on my new HP Omen computer

The DxDiag.txt file reports this problem:

+++ WER5 +++:
Fault bucket 1489065819076512662, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Obduction-Win64-Shipping.exe
P3: 5da8b895
P4: Obduction-Win64-Shipping.exe
P6: 5da8b895
P7: c0000005
P8: 000000000001e9e3

How do I fix this, so that the program runs

Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
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  1. MotoX80 32,441 Reputation points

    This site suggests that your video driver might need updating.

    Does HP provide a utility to check for and install HP firmware and drivers? You might want to check Windows Update too and make sure that you are running the most current HP/Intel/Microsoft updates.

    If it still crashes after the updates, check your system's reliability history and see if there is additional diagnostic information.

  2. Roderick Chuck 1 Reputation point

    Thanks again Moto!
    Yes, I'm running the latest version of Obduction and I've already reported the problem to Cyan and am waiting for an answer from one of their experts. I'm using GOG Galaxy, not Steam as a platform, but even if I try to start Obduction directly from the computer, it still hangs, so I don't think GOG is the problem. Note: Obduction runs perfectly on my laptop, so there must be a setting on my HP Omen computer that causes the fault.
    There is unfortunately nothing in reddit that covers the problem, so it looks as if I'm the first to experience this situation.

  3. Roderick Chuck 1 Reputation point

    Obduction is installed on my One Drive, so that in principle I can play on any computer on my home network. The same is true if GOG is installed on each computer; I can play any game purchased with GOG on any computer (except Obduction)
    I have tried running as an administrator without success.
    It just does not launch. When I press "play" on the GOG platform, "synch 0%" appears briefly, then a few seconds later "play" reappears, and that's it!
    The only log files are those produced in DxDiag.txt

    I agree that my best hope is with Cyan's experts....

  4. Roderick Chuck 1 Reputation point

    Thanks Moto; another sensible suggestion, but I'm afraid that didn't work either.

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  5. Limitless Technology 39,461 Reputation points


    I can tell you that the Exception code: 0xc0000005 is due to a memory access violation, but it is a very generic error.

    My recommendation would be to post the forums of the game Manufacturer as there you can get specific information about prerequisite software, even could be some bug.

    Best regards!