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Error code 10?

Anonymous
2025-01-26T21:00:40+00:00

Ever since Microsoft implemented copilot on my ms360 suite it has quit functioning properly. It will not load due to error code 10. It often takes 3 or more attempts to get ms360 to load. How do you fix this application so that I can use the software I paid for?

So far I find copilot as useful as the blue screen of death.

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2025-01-27T06:31:23+00:00

    Dear Mike Edde,

    Welcome to the Microsoft Community.

    I understand that you seem to be experiencing issues with Microsoft 365 as well as Copilot not loading, I understand your frustration and will do my best to help you troubleshoot.

    In order to better understand the status of the issue, I'd like to confirm some information with you first:

    • What version of Office are you currently using? If you can open Office programmes normally, such as Word, you can click File->Account->Share the version information on the right side with us.

     

    • I noticed that you described Error Code 10, could you take a screenshot of the screen with the full error message and share it with us? As this error code is rarely encountered by users in the community, I would like to know more about it from you.
    • Are you currently using Copilot Pro or Copilot, Copilot Pro for Personal Edition users and Copilot for Enterprise Edition users?
    • Have you tried any of the options to troubleshoot? For example, reinstalling the Office programme or resetting the Office programme to give us further insight into the depth of the problem.
    • Are you having the issue of not loading all Office programmes when you open them?

    Typically, after you purchase a subscription you can view the product information in the subscription screen of your Microsoft account and download and install it directly by clicking the install button: Microsoft account | Subscriptions

    I understand that this issue may have caused you inconvenience and we try our best to help you troubleshoot the cause of the issue.

    I look forward to your further updates and hope to get more information from you to confirm the direction of the issue for further troubleshooting.

    Thank you for your understanding and patience, I wish you all the best.

    Best regards

    Isabella-MSFT | Microsoft Community Support Specialist

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