Microsoft Purview Sensitivity Labels are encrypting Auto-Generated Emails causing Work Disruption

Question

Hi Everyone,

I hope you are able to help in the following scenario.

We have 80 users, We deployed Microsoft Purview Information protection Sensitivity Labels with 5 labels, Public, Internal, Private, Restricted, Confidential.

We tested it first in our test environment and it was working fine.

We deployed it phase-wise in our departments one by one. First two departments it was fine and then we added 4 more and then this issue of Auto-Generated emails being encrypted with following message

"This message is protected with Microsoft Information Protection. You can open it using Microsoft Outlook, which is available for iOS, Android, Windows, and Mac OS. Get Outlook for your device here: https://aka.ms/protectedmessage.

Microsoft Information Protection allows you to ensure your emails can't be copied or forwarded without your permission. Learn more at https://microsoft.com/rms."

For Example we are collaborating on a Word document and I made a comment @mention User01. The email should come to the user that there was a comment made in the slide and need your input. Instead, for every comment made, all the Auto-Generated emails coming are like above which is disrupting collaboration work.

Is it possible to know what went wrong here and is there a way to replace this email with original message?

Answer 1

Hi,

We opened a ticket with Microsoft Partner and waiting for a reply. Also have tested some solutions in our test environment and will be implementing in Prod. Will share here the solution if we resolve our label issues.

Answer 2

Hi, Amir Shahzad (Amir.Shahzad)

Thank you for contacting Microsoft Community.

Based on the issue you have described; it involves configuration and encryption issues with Microsoft Purview sensitivity tags.

I wish I could handle your problem, however, the issue seems to require more specialized support, I suggest you try to seek help at Microsoft Learn, where there are more experts in related fields who can provide you with better solutions, you can click on "Ask a question", there are experts who can provide more professional solutions in that place.

Here is a link to the forum where you can raise specific scenarios and share your idea to help solve the problem.

• Apply encryption using sensitivity labels | Microsoft Learn
• Automatically apply a sensitivity label to Microsoft 365 data | Microsoft Learn
• Purview: Auto-Apply Sensitivity label to emails at REST - Microsoft Q&A

Sincerely hope that your question will be dealt with appropriately after contact the correct department. Thank you for your understanding!

Sincerely，

Cherry.Z - MSFT | Microsoft Community Support Specialist