What are the status of the important computer files?
a) backup image
b) files backed up to another drive or the cloud
c) no backup and files need to be saved
d) no backup and files do not need to be saved
What problems are you having with the computer?
The image had displayed a reset with remove files. That is a windows re-installation.
Other methods of windows re-installation include:
reset save files
custom install
clean install
windows refresh
The creation and deletion of the user was mentioned.
This could have been followed with third party software that would remove applications, cookies, etc.
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