Double payment

Question

Hello

I have already paid for one year's usage fee.
But I have received another billing email.

Please check it as soon as possible.

I have a lot of data stored in OneDrive.

It would be a big problem if it were to be damaged.

Microsoft 365 Family 구독에 대한 결제가 진행되지 않았습니다. 구독 혜택에 대한 액세스 권한을 잃지 않도록 결제 방법을 변경하거나 업데이트하세요.

구독:	Microsoft 365 Family
결제 기한:	THB 3,699.00
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청구 시도 날짜:	2024년 12월 23일 월요일
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결제 방법:	Visa **2108
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Answer 1

Hi, Byung hoon Lee

The community provides technical advice and support to users but is not authorized to handle issues related to billing and refunds. Issues can be better resolved by contacting Microsoft's billing department. Thank you for your understanding!

You can follow the steps below to connect with Microsoft support, please also consult Microsoft online support for details:

Contact Microsoft Support.

1. Visit this website: Contact - Microsoft Support
2. Type contact in the search box.
3. 
4. Now click on Get Help and select Contact Support below.
5. Go to the Products & Services tab and choose the Microsoft 365 & Office or Other Products category
6. 
7. On the Category tab, choose Manage My Subscription or other alternatives.
8. Go to Confirm.
9. You can now choose the option to Chat with a support agent in your web browser.
10. 
11. If it says Get Help from the Community, you can click again and repeat step 5.
12. 

Please note: The chat support team only works at certain times, so if the last window says it's not available, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Best regards

Aiden.C - MSFT |Microsoft Community Support Specialist