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Onedrive app problem

Anonymous
2025-03-23T13:00:52+00:00

When I'm clicking the icon of onedirve to show me window with options stop syncing for example, it turn black, I don't know why, I have curret version of the application, can you help me? I'm inserting photo to show excatly what I mean.

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2025-03-24T02:22:31+00:00

    Hello, Magda Bremer

    Welcome to Microsoft Community.   

    I realize that you have encountered a problem with your OneDrive application on Windows. I understand how you feel. 

    Here are some steps you can try:

    1. Uninstall OneDrive.

    • Open Control Panel > Programs > Programs and Features.
    • Find Microsoft OneDrive in the app list, right click it and select uninstall.

    2. Reinstall an older version of OneDrive.

    Moreover, I would like to know:

    • Which account are you using to sign in OneDrive? A personal account or a work/school account?
    • You mentioned that you inserted a photo, but we don't see your photo here. Could you please attach your screenshot of this issue again? To upload a picture, you can click this button in the reply box.
    • When did this issue occur? For example, was it after you recently updated the Windows system or installed other applications?

    Please understand that our initial response may not always solve the problem immediately. Feel free to post back if you need further assistance. 

    Best wishes, 

    Lucia Wu - MSFT | Microsoft Community Support Specialist

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