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Content lost after refreshing

Anonymous
2024-12-03T17:09:46+00:00

On December 1st, I created some notes in OneNote, including text and images. On December 2nd, the images were still visible. However, on December 3rd, all the images in the notes turned blank. I refreshed the page, but after the refresh, all my folders disappeared. These folders were numbered from 0001 to 0004, and they contained very important content.

Before refreshing, I noticed an icon in the upper right corner spinning, indicating that the notes were syncing. However, if the synchronization was unsuccessful, why was I able to see the images on December 2nd, but not on December 3rd? I have tried various methods as instructed, but the data is not in the recycle bin, and I couldn’t find any version history. Is there still a chance to recover my notes? They are extremely important to me.

email address​: ****@***.ac.uk (same as my one note account)

phone number: +44 *******

PII mask by MSFT

Microsoft 365 and Office | OneNote | For education | MacOS

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  1. Anonymous
    2024-12-03T20:13:52+00:00

    Dear Xu, Sherry,

    Good day to you! I hope you are doing well. Thanks for reaching out to our Microsoft Community Forum. We will be happy to help you.

    I understand your concern—losing important documents can be very challenging. Based on your description, it seems you are unable to access your data in OneNote and are looking for ways to recover it. This situation may require advanced troubleshooting.

    As a community forum, we have limited resources for in-depth troubleshooting. However, we have a dedicated support team equipped to handle such issues. I recommend contacting Microsoft technical support for assistance. They have the expertise and tools to help you recover your data. Here’s the support document with contact details: Get support - Microsoft 365 admin | Microsoft Learn. Additionally, if you are part of an organization, your Microsoft administrator can generate a support ticket through the admin portal. For convenience, here is the portal link: Microsoft 365 Admin Center. Lost data might be recovered from backend side with this Microsoft support channel.

    I do apologize for any inconvenience.

    Thank you in advance for your understanding. Your patience and cooperation are greatly appreciated.

    Best Regards,

    Nahid Sultan

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