Creating Ticket/Incidence automatically in System Center Service Manager from Email

Asfand Yar 41 Reputation points

We are using Service Manager 2016 in our environment.and is integrated successfully with Microsoft Application and ticket are automatically generated form these application.

We have some custom application, which are to be integrated with Service Manager, as there is no way to create custom connector for custom application.

My question is, can we create a SCRIPT in Custom Application to send logs to specific Email and the same email is readable by Service Manager and ticket is created automatically for these custom Application.
Is that possible if yes how can we achieve this task...Need steps.

Thanks & Regards,

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
191 questions
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Accepted answer
  1. Stefan Horz 2,591 Reputation points

    Hi @Asfand Yar ,

    the System Center Service Manager – Exchange Connector connects Service Manager to Exchange Server for processing incoming emails related to incidents and change requests:
    When yo search for it on the Internet you get some post how to install an configure like this:


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