microsoft 365 office account application get add-ins is greyed out

Question

my microsoft 365 office application "get add-ins" selection (on account page showing Microsoft 365 subscription) is greyed out.

Answer 1

Hello rsn&,

Welcome to the Microsoft Community. We may need to troubleshoot this issue step by step.

You can start by opening any document, such as a Word or Excel document, and then clicking File -> Account - to see if the Get Add-Ins are clickable.

If the problem persists, check to see if you have turned on the Connect Experience in Microsoft 365, which has a significant impact on the Connect feature.

In the Microsoft 365 app, click on File > Account > Manage Settings” (under Outlook ‘File > Office Account)’.

Ensure that “Optional Connected Experience” is turned on.

Also click on File - Home to see if the Add-ins ribbon exists in the right navigation area.

In my test, if you search for “Add-ins” directly in the Word search box, you can usually select and go to the Add-ins get page.

Feel free to share any results with us and we'll provide further support based on the information we receive.

Best regards,

Ian - MSFT | Microsoft Community Support Specialist

Answer 2

Dear rsn& ，

We did not receive your reply again, and we saw that you used Ian.L - MSFT's suggestion to help you find and use the information of "Get Add-ins" correctly.

We are very happy that your problem has been solved.

In order to let as many users as possible know the latest information about this issue and keep the Microsoft forum clean and organized, you can use your posting account and click "Yes" to know our answer, which will color-code this thread and help provide better reference information for more users.

Thank you for your cooperation.

Best Regards, 

Zenobia.Z | Microsoft Community Support Specialist

Answer 3

Hello rsn&

I'm glad to hear that this issue has been resolved, as the creator of the thread you can mark it as an answer by clicking “Yes” under the responses that provide a solution, this will help improve the quality of our service and provide a good reference for users with similar issues.

All the best!

Best regards,

Ian - MSFT | Microsoft Community Support Specialist

Answer 4

That worked - Thanks very much!!