Explorer crashes when accessing a network drive with code c0000374

Question

Windows 8.1 machine trying to access a shared folder on a Windows 10 machine.

When trying to access the drive by it's path (e.g. \machine-name\share-name) or by mapping to a drive letter, Explorer immediately crashes.

Example of the crash report:

Description
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.3.9600.18231
Application Timestamp: 56b8c9f1
Fault Module Name: StackHash_554a
Fault Module Version: 6.3.9600.20065
Fault Module Timestamp: 60cad028
Exception Code: c0000374
Exception Offset: PCH_17_FROM_ntdll+0x00000000000907BA
OS Version: 6.3.9600.2.0.0.256.49
Locale ID: 2057
Additional Information 1: 554a
Additional Information 2: 554a544efad618024729eb3d09fe6c73
Additional Information 3: e124
Additional Information 4: e124d485d02abef97e4cd8f31f98433e

Another example when trying to map a drive:

Description
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.3.9600.18231
Application Timestamp: 56b8c9f1
Fault Module Name: StackHash_554a
Fault Module Version: 6.3.9600.20065
Fault Module Timestamp: 60cad028
Exception Code: c0000374
Exception Offset: PCH_17_FROM_ntdll+0x00000000000907BA
OS Version: 6.3.9600.2.0.0.256.49
Locale ID: 2057
Additional Information 1: 554a
Additional Information 2: 554a544efad618024729eb3d09fe6c73
Additional Information 3: e124
Additional Information 4: e124d485d02abef97e4cd8f31f98433e

The Windows 10 machine with the share is running Symantec Endpoint Security, if it matters.

Answer 1

Hello @kuro68k

I would like to suggest you to check below troubleshooting steps.

1. Please check if you are able to access any other servers shared folders
2. Please check if the shared folder contains any .exe , .zip or any other executable program.
3. Please try to Disable temporary Symantec as it might creating the issue while access the shared folder and started scanning if it contains any malware or any suspicious files.
4. Please try map the folder using cmd using net share command.
5. Enable Show Hidden files and Show System files from Files->Folder menu options.
6. Cleanup C:\Windows\Temp and user temp folder from %appdata%

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