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Request Id: ****-8073-****-a456-*****
Correlation Id: *****-d84c-****-9f52-*****
Timestamp: 2025-01-10T15:26:43Z
Message: AADSTS90072: User account '****@gmail.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '0000000c-0000-0000-c000-000000000000'(Microsoft App Access Panel) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Dear SamuelMey,
Good day to you!
I hope you are doing well. Thank you for your information. I am looking forward to your result for further assistance.
Thank you for your understanding. Your cooperation and contributions are greatly appreciated.
Sincerely,
Nahid Sultan
Thank you very much. Funny enough, the organisation I'm part of didn't even send me the invitation to become an external user. So I have to take it up with them. Thanks for all your help.
Dear SamuelMey,
Good day to you!
I hope you are doing well. Thanks for reaching out to our Microsoft Community Forum. We will be happy to help you.
According to your description, someone shared a document with you, and when you try to access the file, you encounter this issue. If my understanding is correct, the sender needs to add you as an external user in their tenant. This process is known as B2B collaboration in Azure Active Directory. The admin must send you an invitation to join their organization as a guest user, and once you accept the invitation, you should be able to access the file.
Additionally, since Microsoft enforces multi-factor authentication (MFA) for all tenants, guest users are also required to complete the MFA process before accessing shared data.
Meanwhile, I would like to know if you are encountering an error when trying to access the file that was shared with you?
I am looking for your response for further assistance.
Thank you for your understanding. Your cooperation and contributions are greatly appreciated.
Kind Regards,
Nahid Sultan