help me

Question

Split from this thread.

help me

Answer 1

Hi, s.m. shahnewajsawon

Thanks for choosing Microsoft Community.Since we have less information at this time, in order to better assist you, **could you describe in detail what problem you are experiencing?****If you have any relevant error messages or information, please attach a screenshot.**Other than that, by knowing about the other thread you attached, **if your issue is that you are having problems entering your product key, you can refer to the following to see if it helps .**What channel did you purchase the product key from? Typically, after you have completed your purchase, you will be given a 25 character code that you can enter by logging into your Microsoft account at this link. 

Setup Office - Office 365 Redemption 

After successfully redeeming and downloading the Office installer, open any Office application and sign in with the same Microsoft account to activate it automatically. **If you are having trouble entering your product key, are you getting an error about it?**If you are experiencing problems with the product key that you purchased through the official Microsoft website, then please contact the online support staff so that they can check the status of the key for you and provide you with a replacement or further assistance.

Contact Microsoft Support:

1.Visit this website: Contact - Microsoft Support

2.Type in your problems in the search box there.( For instance, contact support.) 

3.Now click Get help, and Select Contact Support below. 

1. 4.Go to the Products and services tab, and choose either Microsoft 365 and Office category  5.On the Category tab, choose Activate My Products .6.Go to Confirm. 7.Choose to chat with a support representative or request a callback. 

Tips: If after completing the steps above, the page is not available, it may be a non-working day or non-working time, and it is recommended that you contact them during the  page prompted working hours.If you have problems with the product key that you purchased through other three-way websites or offline retailers, then please contact the merchant where you made the purchase so that they can provide you with after-sales service.We look forward to hearing from you and we will continue to assist you.Best Regards,Kyra – MSFT | Microsoft Community Support Specialist