![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hello, Darly85
Welcome to Microsoft Community.
I'm really sorry you're experiencing this issue. Seeing your storage still full after subscribing can be due to a few things like account syncing glitches or payment processing delays. Unfortunately, we can't access your account details here in the Microsoft Community forums, which makes it tough to troubleshoot this effectively. These types of issues often need a deeper look than we can provide here. To get this sorted out as quickly as possible, I highly recommend reaching out directly to Microsoft Support. They can log into your account and investigate the problem in detail. You can click on this link: Contact - Microsoft Support, and at the bottom of the page, choose "Contact Support," then select "Microsoft 365 and Office" and "Manage my subscription" to proceed. The support team will do their best to get this resolved for you.
Yuhao L
Microsoft Community Technical Support