Immersive Reader error

Question

Hi,

One Note installed on the PC.

Immersive reader funtion does not wotk anymore, show error message :

"GetReaderModel API error: "", Response HTTP code: 401"

Build 16.0.18526.20144

After re-installation, no success to solve the issue

It works on the internet version of One Note but not on the off line version

Could you give me a solution to solve the issue?

Thanks,

Answer 1

Dear Capucine B,

Welcome to the Microsoft Community.

I understand that you are prompted with the 401 error message when using the Immersive Reader feature in the desktop version of OneNote, and I understand how you feel, I'm also a OneNote user.

According to your description, I also tried to use the Immersive Reader feature on desktop and the error message also occurred and my partner also encountered the same problem as yours. This could be a temporary server issue.

 

As we are not OneNote developers in the community, we can't be directly involved in the feature modification, but we have collected and feedback this issue to the development department and hopefully we can fix it soon.

In order to bring this issue to the attention of the development team as soon as possible, we encourage users to provide feedback through our feedback channel as well. Please click on the link:Ideas · Community (microsoft.com) (English platform) to post, where a dedicated developer will follow and comment on your feedback. You can share in this thread and I will vote this link.

While waiting for the development team to fix it, you can use the features in OneNote on the web side first.

I will also keep this thread open in the hope that more users will participate in the discussion. Let's gather more information.

Sorry for the inconvenience and thank you for your understanding and patience.

Best regards

Isabella-MSFT | Microsoft Community Support Specialist