Share via

Problem accessing Microsoft365 sharing TraceID: LvMQ5YzQqUqUkEDe.8.66

Anonymous
2024-12-12T09:59:23+00:00

Hi,

I am trying to access my subscriptions page so that I can share my 365 Family subscription but it refuses to load the relevant info. Other tabs on the account open fine but the Services & Subscription tab won't load. I have tried on Chrome and on Internet Explorer on my PC and on Chrome on my android phone but the problem remains. This has been happening for at least 3 days. The error code is: TraceID: LvMQ5YzQqUqUkEDe.8.66 - image also attached.

My subscription is up to date and paid for annually - last payment April 2024.

Any help greatly appreciated.

Microsoft 365 and Office | Subscription, account, billing | Other | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-12-20T09:19:42+00:00

    Hi Laura Dson,

    Thanks for visiting Microsoft Community.

    Regarding the error when accessing the Services & Subscriptions page on the Microsoft account homepage via the web, this seems to be a temporary issue affecting specific accounts. I suggest trying to access the page again in a few days.

    If you still cannot access it, you can try contacting our online chat support team for further assistance by following the specific steps provided in this thread.

    If you have any updates, feel free to share them here.

    Best Regards,

    Jonathan Z - MSFT | Microsoft Community Support Specialist

    Was this answer helpful?

    0 comments