OneDrive

Question

I have 2 step and App login.

And using the Android Outlook and OneDrive app

Today when i was in checkin mail i had verify my account, but my private valve was gone, i could konfigurer a new one.

When i check my computer everything is normal and no unknown login attempts.

So i log out on the Android device, and in again nothing change still no private vault....

What goes the "Restore OneDrive in settings do?" (In the Android app)

Answer 1

Hi ØysteinNes,

Due to the community support does not have access to OneDrive servers, it is recommended that you feedback this issue to the OneDrive team, which will help the developers to better optimize the same time, thank you! Thank you for your valuable comments.

Please click the following link

https://onedrive.live.com/?action=feedback

Note: Before clicking on the link, you will need to visit onedrive.live.com with your browser and sign in with your Microsoft account, then clicking on the link will automatically redirect you to the OneDrive webpage to send an email. 

Best Regards,

Gina-MSFT | Microsoft Community Support Specialist

Answer 2

Onedrive 7.23

OnePlus Nord CE 2

OxygenOs 13.0

Still not working here ,all other files syncing normally

At OneDrive.com and fine explorer things are normal.

Answer 3

Hi ØysteinNes,

Thanks for raising your concerns in Microsoft Community.

We understand that you are having trouble accessing your Personal Vault in OneDrive. I understand how you feel and this is indeed a troubling issue.

We have received feedback from some users that the issue has been fixed and can be accessed normally, so we recommend that you try opening the Personal Vault again in OneDrive.com or File Explorer to see if it can be opened successfully.

In order to better solve your problem, I need to confirm the following message. 

What is your OneDrive version information and phone type?

Whether the issue is resolved or still exists, please reply to share your experience with us and help us understand the latest progress of this issue.

I hope this is helpful to you and don't hesitate to ask any questions. Your understanding and patience will be greatly appreciated.

Best Regards,

Gina-MSFT | Microsoft Community Support Specialist