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Microsoft 365 and Office | Install, redeem, activate | For education | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Dear Amber Johnson2
Have a nice day!
Thank you for posting on the Microsoft community.
Based on the description of your "Admin helo" issue, I'm sorry to hear that you're having trouble accessing your organization's admin portal due to admin problem.
I'm sorry to hear that you're unable to access your organization's admin portal
- Please confirm if all available global admins in your organization can't access the admin center as you currently do. if is not the case, kindly double check your permission
- To determine if the issue is related to your browser cache, try changing other browsers or opening your browser with InPrivate mode, then sign in to the Office 365 portal http://portal.office.com and click the Admin button to see if it makes a difference.
- If that's okay with you, try changing a different network environment and then see if the problem goes away
More information: Unable to sign in to Microsoft 365, Azure, or Intune - Microsoft 365 | Microsoft Learn
If the problem persists, could you let me know what error you get when logging in to the portal? Also, does this issue affect other global admins?
If you think I've provided the necessary information related to this article and it's useful, you can also vote for this thread. In order to make this thread prominent content and help all other users in the community who might be facing a similar scenario to easily find this thread/message.
Thank you for your cooperation. Stay safe!