Personal vault access

Question

Hello everyone,

i am able to log in to my outlook and onedrive using MFA without an issue but cannot seem to access my personal vault even though i approve the MFA code that comes to my mobile., it goes nowhere. Can anyone help?

Best,

Greg

Answer 1

Dear

We notice you have not replied to Tracy's reply, what is the current situation?

Please reply to share with us an update on your issue and we will continue to assist you.

If there are any questions, yea feel free to reply.

Best Regards,

Yujun.F-MSFT | Microsoft Community Support Specialist

Answer 2

Dear greg swaysland

We haven't heard from you for a while. How is your problem going?

We look forward to your reply and will continue to provide you with assistance. If there is anything unclear, you can reply at any time.

I sincerely wish you a nice day and all the best!

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist

Answer 3

Dear greg swaysland

Thanks for raising your concerns in Microsoft Community.

We understand that you are having trouble accessing your Personal Vault in OneDrive. I understand how you feel and this is indeed a troubling issue.

We have received feedback from some users that the issue has been fixed and can be accessed normally, so we recommend that you try opening the Personal Vault again in OneDrive.com to see if it can be opened successfully.

Whether the issue is resolved or still exists, please reply to share your experience with us and help us understand the latest progress of this issue.

I hope this is helpful to you and don't hesitate to ask any questions. Your understanding and patience will be greatly appreciated.

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist