Moving items within a shared outlook folder

Question

Hi I am trying to move items within a shared outlook folder in OneDrive.

I have been given editor access from the Owner of the folder however when I go to move filed within that folder to another sub folder nothing happens. There is no error message, or notification, just nothing happens.

It is not always consistent either, there are times when it works and I have no problem moving items around and then other times when I cannot do anything.

What is going on here? Can you advise regarding the inconsistency and how to fix the problem?

Thank you!!

Answer 1

Dear Jocelyn_PSCM,

Good day! Thank you for posting to the Microsoft Community. We’re happy to assist you.

We’re sorry to hear that you’re experiencing issues moving items within a shared Outlook folder in OneDrive. We understand the inconvenience this may cause and sincerely apologize for it.

Below are some suggestions we hope can help resolve the issue:

1. Test in a Different Browser: Try using another browser and test in InPrivate or Incognito mode.
2. Sync with OneDrive Client: Sync the shared folder using the OneDrive sync client. Then, attempt to move items within the synced folder via File Explorer and check the outcome.
3. Switch Methods: Use the drag-and-drop feature instead of the “Move to” function, or vice versa, to see if the issue is method-specific.
4. Test with a New User Profile: If the above suggestions don’t work, consider creating a new user profile in Windows. This can help determine whether the issue is related to your old user profile. For your reference: Manage User Accounts in Windows - Microsoft Support

If the issue still persists, issue could be related to the background service that require a deeper investigation. As forum support, we lack the necessary permissions and resources to access the backend environment directly, so further assistance will be required.

In such cases, we recommend contacting your Microsoft 365 administrator, follow steps in this article to contact Online Support. The support team over there has higher permission than we do, they can remotely help check the situation on your side, collect logs and and perform advanced troubleshooting. This would be a more efficient way in handling this case for you.

For reference: How do I find my Microsoft 365 admin?

We understand how frustrating it can be to be redirected to Online Support. However, as moderators in this community, we have limited resources for backend verification. This step is necessary to provide you with a faster and more effective resolution.

Once again, we apologize for the inconvenience caused. We greatly appreciate your patience and cooperation.

Wishing you a safe and wonderful day ahead!

Sincerely，

Rhoda | Microsoft Community Moderator

Answer 2

Dear Jocelyn_PSCM,

Thanks for posting back and we're glad to hear that our response can help.

Welcome to post new threads in this community when you have other questions next time, we are always here to assist you.

Hope you have a great day, stay safe and healthy!

Best Regards,

Rhoda

Answer 3

Thank you Rhonda! This was helpful, I did refresh the browser and restart the system. This seemed to help the issue as I was then able to drag and drop. I will continue to monitor the consistency to see if over time I get the same result.

I appreciate your reply!